Shipping & Returns

Returns

Because of the specialized, research-use nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, ordering errors, or change of use.

The one exception is a problem on our end: if your item arrives defective, damaged in transit, or incorrect, we’ll make it right — see Damages & Issues below.

Damages & Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or incorrect, contact us at support@verityde.com within [2 days] of delivery with your order number and photographs of the issue. Once we’ve reviewed it, an approved remedy will be a replacement or credit at our discretion.

Do not send anything back before contacting us — items returned without an approved return request will not be accepted.

Non-Returnable Items

Given the nature of our products, we cannot accept returns or exchanges on any research compound, hazardous material, or opened or used item. We also cannot accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. If you need a different item, the fastest approach is to place a new order.

Refunds

If a replacement or refund is approved, we’ll notify you and process the refund to your original payment method. Please allow additional time for your bank or card issuer to process and post the refund.

Shipping

We ship to [United States addresses only]. In-stock orders typically ship within [1–2 business days], and a tracking number is emailed to you once your order ships. Delivery time estimates are not guarantees, and we are not responsible for carrier delays.

Verityde works with a third-party fulfillment partner and does not directly control the carrier’s handling once a package is in transit. If a carrier loses a package in transit, contact us at support@verityde.com and we’ll assist, including opening a claim or dispute with the carrier. Depending on the outcome and any shipping-protection option selected at checkout, a lost package may need to be repurchased. [Confirm your lost-package policy so it matches what your fulfillment partner supports and any Shipping Protection option offered at checkout.]

Questions

For any shipping or return question, contact us at support@verityde.com.

For Research Use Only. Not for human or veterinary consumption. Not evaluated by the U.S. Food and Drug Administration.